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Helplines

Abuse
AIDS & HIV
Alcohol & Drugs
Bullying
Crisis Counseling (any topic)
Crisis Hotlines
Disaster
Eating Disorders
Food
Gambling
Grief & Loss
Homelessness & Runaways
Human Trafficking
Legal Referral
LGBT Support
Medical
Mental Health
Poison Control
Pregnancy & Parenting
Self-Harm
School Violence
Seniors
Sexuality & Sexual Health
Social Media Reporting
Suicide
Veterans
Youth


Abuse


Childhelp USA National Child Abuse Hotline
1-800-4-A-CHILD (422-4453)
Hours: 24/7
www.childhelpusa.org

Loveisrespect, National Teen Dating Abuse Helpline
1-866-331-9474
Hours: 24/7
www.loveisrespect.org

National Domestic Violence Hotline
1-800-799-SAFE (7233)
Hours: 24/7
www.ndvh.org

National Center for Missing & Exploited Children
1-800-843-5678
Hours: 24/7
www.missingkids.com

Rape, Abuse, and Incest National Network
1-800-656-HOPE (4673)
Hours: 24/7
www.rainn.org

NYS Mandated Reporter Hotline
1-800-635-1522
Hours: 24/7
www.ocfs.state.ny.us/main/cps

NYS Child Abuse Hotline
1-800-342-3720
Hours: 24/7
www.ocfs.state.ny.us/main/cps

NYS Victims of Violence Program
1-315-366-5000
Hours: 24/7
www.victimsofviolence.org/

Lewis County Opportunities Help Hotline
1-315-376-4357
Hours: 24/7
www.lewiscountyopportunities.org

Oswego County Opportunities DV Services Hotline
1-315-342-1600
Hours: 24/7
www.oco.org

Syracuse Vera House
1-315-468-3260
Hours: 24/7
www.verahouse.org/

AIDS & HIV


National AIDSinfo Line
1-800-HIV-0440 (448-0440)
Hours: M – F, noon – 5 PM
www.aidsinfo.nih.gov

CDC National AIDS Hotline
1-800-CDC-INFO (232-4636)
Hours: 24/7
www.cdc.gov/hiv/default.html

Project Inform: National HIV/AIDS Treatment Hotline
1-800-822-7422
Hours: M – F, 7 AM – 1 PM
www.projectinform.org

New York State HIV/AIDS Information Hotline
1-800-541-2437
Hours: 24/7
www.health.ny.gov/diseases/aids/consumers/condoms/resources.htm

New York State HIV Counseling Hotline
1-800-872-2777
Hours: 24/7
www.health.ny.gov/diseases/aids/consumers/condoms/resources.htm

CNY ACR Health
1-888-475-2430
Hours: M – F, 8:30 AM – 4:30 PM
www.aidscommunityresources.com

Alcohol & Drugs


Addiction Center
1-800-586-9670
Hours: 24/7
https://www.addictioncenter.com/


National Al-Anon/Alateen
1-888-425-2666
Hours: M – F, 8 AM – 6 PM
www.al-anon.alateen.org/index.php

National Alcohol and Substance Abuse Information Center
1-800-784-6776
Hours: 24/7
www.addictioncareoptions.com

National Institute on Alcohol Abuse & Alcoholism
1-800-662-HELP (4357)
Hours: 24/7
www.niaaa.nih.gov

National Council on Alcoholism and Drug Dependence Hopeline
1-800-622-2255
Hours: 24/7
www.ncadd.org

NYS OASAS HOPEline
1-877-8 HOPE NY (846-7369)
Hours: 24/7
www.oasas.ny.gov/index.cfm

NYS OASAS Substance Abuse Information & Referral Hot Line
1-800-522-5353
Hours: 24/7
www.oasas.ny.gov/index.cfm

CNY Narcotics Anonymous
1-315-472-5555
Hours: 24/7
www.honyana.org

CNY Crouse Neonatal Abstinence Syndrome (NAS) Hopeline
1-315-218-1965
Hours: 24/7
www.crouse.org/health/CIB/Neonatal%20Drug%20Withdrawal/

Syracuse Behavioral Healthcare Hotline
1-315-471-0568
Hours: 24/7
www.sbh.org/

Bullying


Be BRAVE Against Bulling
1-212-709-3222
Text BRAVE to 43961
Hours: Mon-Fri 2:30pm-9:30pm
www.uft.org/our-rights/brave

CyberTipline
1-800-843-5678
Hours: 24/7
www.missingkids.com/cybertipline

National Center for Missing & Exploited Children
1-800-843-5678
Hours: 24/7
www.missingkids.org/cybertipline

STOMP Out Bullying
Youth 13-24
HelpChat Line
Hours: Sun, Wed, Sat 8pm-12am
Mon 6:30-10:30pm
Tues 3pm-10pm
Thurs 6pm-3am
Fri 5pm-10pm
www.stompoutbullying.org

Crisis Counseling (any topic)


National Suicide Prevention Lifeline
1-800-784-2433 or 1-800-273-8255
Hours: 24/7
www.suicidepreventionlifeline.org

National Suicide Hopeline
1-800-442-HOPE (4673)
Hours: 24/7
www.hopeline.com

Contact Hotline
1-315-251-0600
Hours: 24/7
http://contactsyracuse.org

REACHOUT of Saint Lawrence County
1-315-265-2422
Hours: 24/7
www.reachouthotline.org

Crisis Response for Jefferson County
1-315-782-2327
Hours: 24/7
http://jeffcocrisis.com/

Crisis Hotlines


Contact Hotline
315-251-0600

Lewis County Opportunities Crisis Hotline
315-376-4357

OCO Crisis Hotline
(Oswego County Opportunities)
315-342-1600

Reachout of St. Lawrence County
315-265-2422

Jefferson County Crisis Line
315-782-2327

National Suicide Prevention Lifeline
1-800-273-TALK (8255)

Disaster


SAMHSA Disaster and Distress Hotline
1-800-985-5990
Hours: 24/7
www.disasterdistress.samhsa.gov

Eating Disorders


National Association of Anorexia Nervosa and Eating Disorders
1-630-577-1330
Hours: M – F, 10 AM – 6 PM
www.anad.org

National Eating Disorders Association
1-800-931-2237
Hours: M – F, 9 AM – 5 PM
www.nationaleatingdisorders.org

Food


USDA National Hunger Hotline
1-866-3-HUNGRY (for English) or 1-877-8-HAMBRE (for Spanish)
Hours: M – F, 9 AM – 8 PM (E.T.)
The New York City Coalition Against Hunger
Resource for individuals and families seeking information on how to obtain food.

Gambling


National Council on Problem Gambling
1-800-522-4700
Hours: 24/7
www.ncpgambling.org

NYS OASAS HOPEline
1-877-8 HOPE NY (846-7369)
Hours: 24/7
www.oasas.ny.gov/index.cfm

SBH Gambling Treatment Program
1-315-471-0568
Hours: 24/7
www.sbh.org

CNY Gamblers Anonymous
1-315-458-0085
Hours: 24/7
www.gamblersanonymous.org

Grief & Loss


National Tragedy Assistance Program for Survivors (TAPS)
1-800-959-TAPS (8277)
Hours: 24/7
www.taps.org

CNY Hope for Bereaved
1-315-475-4673
Hours: M – F, 8 AM – 4:30 PM
www.hopeforbereaved.com

National ASPCA Pet Loss Hotline
1-877-474-3310
Hours: M – F, 9 AM – 6 PM
www.aspca.org/pet-care/pet-loss

NYS Cornell Pet Loss Support Hotline
1-607-253-3932
Hours: T, W, Th, 6 PM – 9 PM
www.vet.cornell.edu/Org/PetLoss

Homelessness & Runaways


National Runaway Switchboard
1-800-RUNAWAY (1-800-786-2929)
Hours: 24/7
www.1800runaway.org

Human Trafficking


National Human Trafficking Resource Center
1-888-373-7888
Hours: 24/7
Languages: English, Spanish and 200 more languages
www.traffickingresourcecenter.org

Legal Referral


New York State Bar Association Lawyer Referral Services
1-800-342-3661
Hours: M – F, 8:30 AM – 4:30 PM
www.nysba.org/lawyerreferral

Onondaga County Lawyer Referral Services
1-315-471-2690
Hours: M – F, 9 AM – Noon, 1 PM – 4 PM
www.onbar.org/find-a-lawyer

Oswego County Lawyer Referrals
1-315-532-6900
Hours: M – F, 8 AM – 4 PM
www.lasmny.org/Programs/Office%20Contact%20List.shtm

Jefferson & Lewis County Lawyer Referrals
1-315-955-6700
Hours: M – F, 8 AM – 4 PM
www.lasmny.org/Programs/Office%20Contact%20List.shtm

LGBT Support


Gay & Lesbian National Hotline
1-888-THE-GLNH (1-888-843-4564)
Hours: 24/7
www.glbtnationalhelpcenter.org

LGBTQ
Trans Lifeline
(877) 565-8860

National Trevor HelpLine
1-866-488-7386
Hours: 24/7
www.thetrevorproject.org/

GLBT National Youth Talkline
1-800-246-PRIDE (7743)
Hours: M – F, 4 PM – Midnight, Sat, Noon – 5 PM
www.glnh.org/talkline

Medical


Upstate Connect Information Line
1-315-464-4175
Hours: 24/7
www.upstate.edu/

Physicians and Healthcare Community Referral Service through Community General Hospital of Syracuse
1-315-492-5011
Hours: M – F, 9 AM – 5 PM
www.upstate.edu/community

Onondaga County Medical Society
1-315-424-8118
Hours: M – F, 8 AM - 4:30 PM
www.oncms.org

Physician Referral Service through Lewis County General Hospital
1-315-376-5201
M – F, 8:30 AM – 4:30 PM
www.lcgh.net/

Mental Health


National Institute of Mental Health Information Center
1-866-615-6464
Hours: M – F, 8 AM – 8 PM
www.nimh.nih.gov/site-info/contact-nimh.shtml

National Alliance on Mental Illness (NAMI)
1-800-950-NAMI (6264)
Hours: M – F, 8 AM – 4:30 PM
www.nami.org/

Sirius Project
http://sirius-project.org
Recovery-focused site for people with past or present mental health problems.

Poison Control


Upstate New York Poison Center
1-800-222-1222
Hours: 24/7, 365 days a year
For poison emergencies and questions about poisons
Covers 54 counties of NY, including this 211 service coverage area
www.upstatepoison.org

Pregnancy & Parenting


American Pregnancy Helpline
1-866-942-6466
Hours: 24/7
www.thehelpline.org

Baby Safe Haven
1-888-510-BABY (2229)
Hours: 24/7
www.safehaven.tv/states

Birthright International
1-800-550-4900
Hours: 24/7
http://birthright.org/en/

Pregnancy Risk Network
800-724-2454
www.pregnancyrisknetwork.org

School Violence


SPEAK UP
1-866-SPEAK-UP (773-2587)
Hours: 24/7
www.bradycampaign.org/our-work/changing-culture

Self-Harm


The Cornell Research Program on Self-Injury and Recovery
Summarizes research on self injury and provides prevention & treatment information and resources.
http://www.selfinjury.bctr.cornell.edu/

HelpGuide.org
Sign and symptoms of self-harm; coping techniques.
https://www.helpguide.org/articles/anxiety/cutting-and-self-harm.htm

S.A.F.E. Alternatives
Information line, referrals and support
1-800-366-8288 (800-DONTCUT)
Hours: 24/7
https://selfinjury.com

Sirius Project, Self-Harm
http://sirius-project.org/2011/08/16/distractions-and-alternatives-to-self-harm/

Seniors


NYS Office of Aging Helpline
1-800-342-9871
Hours: M – F, 8 AM – 4 PM
www.aging.ny.gov/NYSOFA/Programs/CaregiverSvcs/Helpline.cfm

Onondaga NY Connects
1-315-435-1400
Hours: M – F, 8 AM – 4 PM
https://ny.getcare.com/programs.php

St. Lawrence NY Connects
1-888-730-4730
Hours: M – F, 8 AM – 4 PM
https://ny.getcare.com/programs.php

Lewis NY Connects
1-315-376-5806
Hours: M – F, 8 AM – 4 PM
https://ny.getcare.com/programs.php

Jefferson NY Connects
1-315-785-5081
Hours: M – F, 8 AM – 4 PM
https://ny.getcare.com/programs.php

Sexuality & Sexual Health


American Sexual Health Association
1-919-361-8488
Hours: M – F, 8 AM – 8 PM
www.ashastd.org

Planned Parenthood National Hotline
1-800-230-PLAN (7526)
Hours: 24/7
www.plannedparenthood.org/

CDC National STD Hotline
1-800-232-4636
Hours: 24/7
www.usa.gov/directory/federal/cdc-national-std-hotline.shtml

NYS Growing Up Healthy Hotline
1-800-522-5006
Hours: 24/7
www.health.ny.gov/community/pregnancy/health_care/prenatal/guh.htm

Social Media Reporting for Concerning Messages


Facebook
Anonymously report someone who may be suicidal.
https://www.facebook.com/help/contact/?id=305410456169423

Help Someone Else
Suicide Prevention Lifeline
1-800-273-8255 (TALK)
https://suicidepreventionlifeline.org/help-someone-else/

Instagram
Report threats of suicide or self-injury.
https://help.instagram.com/388741744585878

Twitter
Report threats of suicide or any form of self-harm.
https://support.twitter.com/forms/suicide

YouTube
To report suicidal content, click on flag icon under a video and select "harmful dangerous acts" and then "suicide or self-injury."

Suicide


National Suicide Prevention Lifeline
1-800-784-2433 or 1-800-273-8255
Hours: 24/7
www.suicidepreventionlifeline.org

National Suicide Hopeline
1-800-442-HOPE (4673)
Hours: 24/7
www.hopeline.com

Contact Hotline
1-315-251-0600
Hours: 24/7
http://contactsyracuse.org

REACHOUT of Saint Lawrence County
1-315-265-2422
Hours: 24/7
www.reachouthotline.org

Veterans


National Veterans Crisis Line
1-800-273-8255 Press 1
Hours: 24/7
www.syracuse.va.gov/emergency/

National Veterans Helpline
1-800-507-4571
Hours: 24/7
www.syracuse.va.gov/emergency/

CNY Veteran Medical Information Line
1-888-838-7890
Hours: 24/7
www.syracuse.va.gov/emergency/

Youth


Boys Town National Hotline
1-800-448-3000
Hours: 24/7
www.boystown.org/hotline

Thursday’s Child National Youth Advocacy Hotline
1-800-USA-KIDS (872-5437)
Hours: 24/7
www.thursdayschild.org

Syracuse Booth House
1-800-660-6999
Hours: 24/7
syracuseny.salvationarmy.org/SyracuseNY/YouthShelters

Onondaga County OnCare Information Line
1-315-435-2884
Hours: M – F, 8:30 AM – 4:30 PM
www.oncaresoc.org/


Crisis Chat

Crisis Chat

Talk it out online with Crisis Chat.

Crisis Chat is available 24/7 from Contact Community Services and the National Suicide Prevention Lifeline.

You can also call Contact’s 24-hour hotline at 1-315-251-0600.

Contact Community Services answers the 211CNY phone line
211CNY is answered by:
CONTACT COMMUNITY SERVICES, INC.
6311 Court Street Road
East Syracuse, NY 13057
www.contactsyracuse.org
Phone: (315) 251-1400
Fax: (315) 251-2218
211cny@contactsyracuse.org
United Way

United Way of Central New York
United Way of Greater Oswego County
United Way of Northern New York, Inc.


Help us keep our 211 database current by emailing suggested updates to 211cny@contactsyracuse.org
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