Dial 211 Central New York
Call 211 or 1-844-245-1922
Home     Popular Topics     All Topics     Helplines     Search 211     Help Me Grow     About     Contact Us

← Back to Results

Home Energy Assistance Program (HEAP)


Provides financial assistance to help low-income households meet home energy costs.

Regular Benefits range from $20 to $500. Amounts depend on income, age of household members, energy costs and shelter situation. Typically it is a one-time only benefit during the program year.

Emergency Benefits are available for persons who are eligible for HEAP and have an energy-related emergency such as a power shutoff, less than ¼ tank oil, kerosene or propane or have less than 10 days’ supply of wood, pellets or coal. Applicant households must meet a resource test. Benefit amounts vary. Typically it is a one-time only benefit during the program year.

Heating Equipment Repair or Replacement Benefits are available to repair or replace a furnace, boiler, or other direct heating equipment necessary to keep the home's primary heating source working.

Cooling Assistance Benefits are available to purchase and install an air conditioner or a fan to help keep the home cool. Individuals must have already received a regular benefit greater than $21 and have a documented medical condition that is exacerbated by heat.

Clean and Tune Benefits are available to clean the household's primary heating equipment, but may also include chimney cleaning, minor repairs, installation of carbon monoxide detectors or programmable thermostats, if needed, to allow for the safe, proper, and efficient operation of the heating equipments. Benefit amounts are based on the actual cost incurred to provide clean and tune services, up to a maximum of $400.

Seniors ages 60 and older can contact HEAP through the Department of Aging at 315-435-2362 to request a mail-in application.

Eligibility: Onondaga County residents

Application Process: Apply for regular HEAP benefits online at www.mybenefits.ny.gov or in person; Telephone interviews are available

Required Documentation: Proof of identity for all household members, social security number for all household members, proof of residence, fuel and/or utility bill (if paying for heat) or proof that rent includes heat, proof of income for all household members

Fees: None

Onondaga County

Onondaga County Department of Social Services

421 Montgomery Street
Syracuse NY 13202

Website: www.ongov.net/dss

Hours: Monday - Friday, 8 AM - 4 PM

Disabled: Fully Accessible


HEAP: 315-435-2700

Primary Fax: 315-435-8544

Secondary Fax: 315-435-2735

NYS Hotline for HEAP Assistance: 800-342-3009

Email: [email protected]

Website: www.ongov.net/dss/heap

John H Mulroy Civic Center
421 Montgomery St 2nd fl
Syracuse NY 13202


Monday - Sunday, 8 AM - 4:30 PM


Francis Kribs
Administrative Supervisor
[email protected]
315-435-2700 x 7444

Disabilities Access

Fully Accessible


Voiance Language Helpline, Spanish

This program is offered at this site:

Onondaga County Office Building

Main Address:

600 South State Street

Syracuse NY 13202


Contact Community Services answers the 211CNY phone line
211CNY is answered by:
6311 Court Street Road
East Syracuse, NY 13057
Phone: (315) 251-1400
Fax: (315) 251-2218
[email protected]
United Way

United Way of Central New York
United Way of Greater Oswego County
United Way of Northern New York, Inc.

Help us keep our 211 database current by emailing suggested updates to [email protected]
Add 211 buttons to your website.
Inclusion policy.
Copyright 2015-2019

Custom 211 Website Design/Development/iCarol by CustomWebHelp


Translations managed
by Google