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Provides assessment, planning, and referrals for children and youth (ages 5 to 21 years old) in Onondaga County with emotional and behavioral challenges. Serves as a clearinghouse for many home/community-based services as well as out-of-home placements. Also provides assistance with school attendance concerns and has assumed responsibility for PINS (Person in Need of Supervision).

Eligibility: Youth ages 5 to 21 years with emotional and behavioral challenges

Application Process: Primary caregiver must call the ACCESS Line (315-463-1100) to initiate the intake process

Required Documentation: Documentation of a mental health diagnosis may be required for some programs; referrals to clinic services can be provided for those lacking such documentation

Fees: None

Onondaga County

Map and Directions

Onondaga County Department of Children and Family Services

421 Montgomery Street
Civic Center, 8th Floor
Syracuse NY 13202

Website: www.ongov.net/cfs

Hours: Monday - Friday, 8:30 AM - 4:30 PM

Disabled: Fully Accessible


Intake: 315-463-1100

Administrative: 315-435-3739

Website: www.ongov.net

1003 West Fayette Street
Suite 5C
Syracuse NY 13204


Administrative hours: Monday - Friday, 9 AM - 5 PM
Intake line available 24 Hours / 7 Days


Tracy Miller
Director of ACCESS
[email protected]

Disabilities Access

Fully Accessible


Interpretation services available, if necessary

This program is offered at this site:

ACCESS Location

Main Address:

1003 West Fayette Street

Syracuse NY 13204

Business Line:

Contact Community Services answers the 211CNY phone line
211CNY is answered by:
United Way

United Way of Central New York
United Way of Greater Oswego County
United Way of Northern New York, Inc.

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