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New York State Workers' Compensation Board


Hears and determines claims for compensation including both occupational and non-occupational disability benefits, claims for compensation of Civil Defense Volunteers, and claims under the Volunteer Firefighter's Benefits Law and the Volunteer Ambulance Workers' Law.

Eligibility: For workers' comp, most NYS workers who were injured or became ill as a direct result of their job; for disability benefits, most workers who have an off-the-job injury or illness; for Paid Family Leave, eligible workers who need time off to care for family.

Application Process: Call or go online to apply

Required Documentation: Call or go online for required documentation

Fees: None

Cayuga, Herkimer, Jefferson, Lewis, Madison, Oneida, Onondaga, Oswego, and Saint Lawrence counties


Business Line: 877-632-4996

Website: www.wcb.ny.gov

935 James Street
Syracuse NY 13203

Mailing Address:

PO Box 5205
Binghamton NY 13902


Monday - Friday, 8:30 AM - 4:30 PM


Disabilities Access

Fully Accessible


Spanish, Bengali, Chinese, HaitianCreole, Italian, Polish, Russian, Korean, English

This agency has the following sites:

Syracuse District Office

Main Address:

935 James Street

Syracuse NY 13203

Business Line:

Watertown Customer Service Center

Main Address:

State Office Building

317 Washington Street

Watertown NY 13601

Business Line:

Contact Community Services answers the 211CNY phone line
211CNY is answered by:
United Way

United Way of Central New York
United Way of Greater Oswego County
United Way of Northern New York, Inc.

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