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Counseling: Client’s Bill of Rights


You have the right to:

  • Confidentiality (know under what circumstances the counselor may discuss your case)
  • Receive respectful treatment
  • Ask questions at any time and receive respectful answers
  • Choose your own lifestyle and have that choice respected by your counselor
  • Experience a safe setting, free from abuse of any kind (please note: sexual contact is never appropriate in the counseling session or relationship)
  • Disclose only that personal information which you choose, and refuse to answer any question, if you choose
  • Refuse treatment or a particular intervention strategy
  • Terminate therapy at any time
  • Consult as many counselors as you choose until you find someone with whom you feel you can work
  • Know what the waiting period is, if any
  • Agree to a written contract of counseling goals or treatment plan
  • Talk about any part of your counseling with anyone you choose
  • Require the therapist to send an extra report regarding your therapy with your written authorization (and advise you of any extra charge)
  • Have access to summaries of written files about you at your request, when legally possible

You also have the right to have full information regarding the following:

  • Fees, method of payment, and insurance reimbursement
  • Counselor’s qualifications to practice
  • Counselor’s therapeutic orientation and techniques
  • Your diagnosis, if your counselor uses one
  • Extent of written or taped records of your counseling sessions and whether you will have access to them



Contact Community Services answers the 211CNY phone line
211CNY is answered by:
CONTACT COMMUNITY SERVICES, INC.
6311 Court Street Road
East Syracuse, NY 13057
www.contactsyracuse.org
Phone: (315) 251-1400
Fax: (315) 251-2218
211cny@contactsyracuse.org
United Way

United Way of Central New York
United Way of Greater Oswego County
United Way of Northern New York, Inc.


Help us keep our 211 database current by emailing suggested updates to 211cny@contactsyracuse.org
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