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New York State Public Service Commission

(Agency)

Regulates New York State utility billing and rates. Provides assistance to consumers in resolving disputes with utilities. Complaints, inquiries, and comments can be made online, by phone, or by mail.

Eligibility: Individuals in need of assistance regarding their utility billing and rates

Application Process: Call for information and services

Required Documentation: All forms available online

Fees: None

New York State

Contact

Gas, Electric Shutoff Hotline: 800-342-3355

Commission Case/Initiative/Proceeding Comment Line: 800-335-2120

Gas, Electric, Phone & Cable TV Complaints: 800-342-3377

Energy Service Company Competition Complaints: 888-697-7728

Fax: 518-474-9842

TTY: 800-662-1220

Business Line: 518-474-7080

Email: [email protected]

Website: www.dps.ny.gov


3 Empire State Plaza
Albany NY 12223

Hours

Shut-off hotline: Monday - Friday, 7:30 AM - 7:30 PM

Staff

James Denn
Director of Public Affairs
[email protected]
518-474-7080

Michelle Phillips
Secretary to the Commission
[email protected]
518-474-4520

Disabilities Access

Fully Accessible

Languages

Free Language Assistance 800-342-3377, HaitianCreole, Italian, Korean, Russian, Spanish, Chinese


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