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Onondaga County Child Support Services


Assists custodial parents and their children with locating absent parents, establishing paternity, obtaining support for their children, and enforcing the terms of the Family Court/Supreme Court orders of support.

Eligibility: Onondaga County residents with child support agreements

Application Process: Call or walk-in for information and services

Required Documentation: Call for required documentation

Fees: None; child support order amounts vary by case

Onondaga County

Map and Directions

Onondaga County Department of Social Services

421 Montgomery Street
Syracuse NY 13202

Website: www.ongov.net/dss

Hours: Monday - Friday, 8 AM - 4 PM

Disabled: Fully Accessible


Child Support Assistance Hotline: 888-208-4485

New York State Child Support Information Line: 800-846-0773 (Check on payment amounts/dates)

Debit Card Assistance: 866-461-4093

Onondaga County Family Court: 315-671-2000 (File a petition or check on a court date)

Business Line: 315-435-6839

Email: [email protected]

Website: www.ongov.net/dss/childSupport. html

421 Montgomery Street
4th Floor
Syracuse NY 13202


Administrative hours: Monday - Friday, 8 AM - 4 PM
Child Support Customer Service: Monday - Friday, 8:30 AM - 5 PM
Child Support Information Line: 24 Hours / 7 Days


Lorraine Alexander
Executive Assistant
[email protected]

Disabilities Access

Fully Accessible

This program is offered at this site:

John H Mulroy Civic Center Complex

Main Address:

421 Montgomery Street

Syracuse NY 13202

Onondaga County Assistance and Information:

Contact Community Services answers the 211CNY phone line
211CNY is answered by:
United Way

United Way of Central New York
United Way of Greater Oswego County
United Way of Northern New York, Inc.

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