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Counseling: Client’s Bill of Rights

You have the right to:

  • Confidentiality (know under what circumstances the counselor may discuss your case)
  • Receive respectful treatment
  • Ask questions at any time and receive respectful answers
  • Choose your own lifestyle and have that choice respected by your counselor
  • Experience a safe setting, free from abuse of any kind (please note: sexual contact is never appropriate in the counseling session or relationship)
  • Disclose only that personal information which you choose, and refuse to answer any question, if you choose
  • Refuse treatment or a particular intervention strategy
  • Terminate therapy at any time
  • Consult as many counselors as you choose until you find someone with whom you feel you can work
  • Know what the waiting period is, if any
  • Agree to a written contract of counseling goals or treatment plan
  • Talk about any part of your counseling with anyone you choose
  • Require the therapist to send an extra report regarding your therapy with your written authorization (and advise you of any extra charge)
  • Have access to summaries of written files about you at your request, when legally possible

You also have the right to have full information regarding the following:

  • Fees, method of payment, and insurance reimbursement
  • Counselor’s qualifications to practice
  • Counselor’s therapeutic orientation and techniques
  • Your diagnosis, if your counselor uses one
  • Extent of written or taped records of your counseling sessions and whether you will have access to them

Contact Community Services answers the 211CNY phone line
211CNY is answered by:
United Way

United Way of Central New York
United Way of Greater Oswego County
United Way of Northern New York, Inc.

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