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Dial 211 for Lewis, Jeffereson, Oswego, Onondaga, St. Lawrence Counties

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Dial 211 Lewis, Jeffereson, Oswego, Onondaga, St. Lawrence Counties Oswego County Resources Onondaga County Resources Lewis County Resources
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Coronavirus Disease 2019 (COVID-19)

Protect yourself and your community from getting and spreading respiratory illnesses like Coronavirus Disease 2019: Frequently Asked Questions & Answers

Dial 2-1-1 To Get The Resources You Need

Bridge Street Interviews 211

As connectivity becomes increasingly important, the United Way is simplifying the connection between the public and essential agencies and resources. By dialing 211, community members can access resources for help with a plethora of issues including housing, financial, medical, and counseling services just to name a few... video and article

211 CNY Disability

Disability Resources

211CNYDisability.com connects families with developmental disability services and resources in Central and Northern New York.

OASIS Chronic Disease Self-Management Program

OASIS offers a Chronic Disease Self-Management Program CDSMP designed to enhance a person’s ability to manage their health and increase their activities.

Resource Guide, Office for Aging

The Onondaga County Office for Aging has compiled an updated Senior Resource Guide. You can download the latest version here (PDF). For other Office for Aging information please visit their website at www.ongov.net/aging.

Peace of Mind Booklet, Planning

The Onondaga County Office for Aging offers a free Peace of Mind Booklet. "Essential Forms for Future Planning" booklet includes the latest Health Care Proxy and Power of Attorney forms and more. You can download it here (PDF). For other Office for Aging information please visit their website at www.ongov.net/aging.

Using 211 CNY

4 Ways to find information

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  2. Agencies & programs serving your County
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Help keep our 211 database current
2020 Census

The goal of the 2020 Census is to count every living person in the United States once, only once, and in the right place. The results of the census will be used for the next decade to determine the number of seats each state has in Congress, draw boundaries for voting districts, and determine how more than $675 billion in federal funding is spent in communities each year.

It’s as important as ever for households to respond to the 2020 Census online, by phone, or by mail. Take 10 minutes to Shape Your Future today!

2020 Census Resources
Print Guides (60 Languages)
Video Guides
YouTube Channel
2020 Census Jobs

Responding by Phone to the 2020 Census
The 2020 Census can be completed by phone in English, TDD, and 11 other languages. (PDF)

Whole Me Offers services for deaf and hard-of-hearing during coronavirus

Whole Me
Support for Deaf and Hard of Hearing

Support for Deaf and Hard of Hearing Community Members in American Sign Language.
Support and services (mp4 video)


Sign language to describe your medical symptoms

COVID-19 American Sign Language for Kids (mp4 video)

In this time of need, you can help

In this time of need, you can help. Find volunteer opportunities to assist with the covid-19 situation in Onondaga County by visiting volunteercny.org or calling 315-428-2229 to sign up.
VolunteerCNY, a United Way Initiative (PDF)

A New Look for 211

New logo for 211

F.O.C.U.S. Shaping an Age-Friendly CNY

F.O.C.U.S. Greater Syracuse seeks to provide innovative and proactive planning to retain and engage aging boomers as part of our community. Visit the F.O.C.U.S. website and download the F.O.C.U.S. age-friendly CNY study (PDF).

Helplines, Hotlines

All Helplines and Hotlines

Events Calendar

WRVO/NPR Events Calendar

Questions about Immigration?

For information about immigration contact the NYS New Americans Hotline 800-566-7636 New Americans flyer (PDF)


Red Cross offers Free Smoke Alarms

The American Red Cross is offering free smoke alarm installation and home fire safety education.

211CNY Counts

211CNY Counts displays interactive summary data for 211 Call Center Requests (housing, food, healthcare).
Visit 211CNY Counts
View How to Use 211CNY Counts

Help Me Grow
Early Childhood Resources

Help Me Grow Onondaga

Help Me Grow Onondaga connects parents and caregivers to early childhood programs and services in Onondaga County.

Mental Health ARISE

Substance Use Disorders
Support & Treatment
The Regional Open Access Center for Addiction is available 24/7/365 for those seeking support and treatment for substance use disorders. Clinicians and peers can assist individuals in determining the appropriate level of care needed and offer referrals to treatment.

Helio Health’s Regional Open Access Center for Addiction
329 North Salina Street
Syracuse, NY 13203

LINKS, Onondaga County Suicide Prevention Coalition

Suicide Prevention

OnondagaSuicidePrevention.com The Onondaga County Suicide Prevention Coalition LINKS our community around suicide prevention to reduce stigma, promote help-seeking, and save lives.

Crisis Connect

Crisis Connect is a central triage call line for individuals experiencing a behavioral health crisis or concern. The hotline connects individuals to available services across the region including: Cayuga, Madison, Onondaga, Oneida, and Oswego counties. Calls are received by trained individuals who triage the call to the appropriate service including: mobile crisis, crisis respite services, peer/warm line, informational resources.
Call 315-251-0800

Crisis Connect is made possible by the Central New York Care Collaborative.

SNADD Program
Onondaga County

Onondaga County’s SNADD Program is a safe solution for disposal of household medications.    Flyer (PDF)
Locations for sharps drop-offs (PDF)

Lead Testing
Smoke & Carbon Mononxide Detectors

For information on asthma, lead testing for your home or children, free smoke and carbon monoxide detectors or free cleaning supplies, call the Healthy Neighborhood Program at 315-435-5431. Onondaga County Health Department

First Time
Home Ownership Assistance Program, Oswego County

Dreaming of home ownership? We have free money available to help with down payment and closing costs. Contact us for an application to see if you qualify, phone 315-625-4520. Oswego Housing Development Council, Inc. 805 W. Broadway St., Fulton, NY 13069.
Max income for family
1 = $38,750; 2 = $44,300
3 = $49,650; 4 = $55,350
5 = $59,600

Contact Community Services answers the 211CNY phone line
211CNY is answered by:
United Way

United Way of Central New York
United Way of Greater Oswego County
United Way of Northern New York, Inc.

Help us keep our 211 database current by emailing suggested updates to [email protected]
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